This policy explains how we collect, use, and protect your information when you book with us, use our services, or interact with our website. By engaging with Us On Film, you agree to the terms outlined below.

1. General

• This policy applies to all visitors, clients, and anyone interacting with Us On Film online or offline.

• We are committed to collecting and using your information lawfully, transparently, and only as needed to deliver our services.

• We may update this policy from time to time. The latest version will always be published on our website.

2. Information We Collect

We may collect:

• Contact details (name, email, phone, postal address).

• Event and booking details (type of event, hire dates, locations, contetn preferences).

• Payment details (processed securely through Stripe or Hnry — we never store credit card numbers).

• Footage and film captured on hired cameras/camcorders (temporarily stored for editing and delivery).

3. How We Collect Data

We collect information directly when you:

• Book online, complete a form, or email us.

• Submit event details, contracts, or questionnaires.

• Provide footage or photos for editing.

We may also collect data through:

• Cookies and analytics (to improve our website and personalise your experience).

• Trusted third-party providers who help us deliver services.

You can disable cookies anytime in your browser settings.

4. How We Use Your Data

We use your information to:

• Process and deliver bookings.

• Communicate with you about your hire.

• Provide editing, add-ons, and customer support.

• Improve our services and website.

• Send marketing updates if you’ve opted in.

5. Sharing Your Data

We only share your data with trusted partners where necessary, including:

• Courier companies (for deliveries and returns).

• Professional video editors and softwares we use for editing (adobe, artlist io)

• Payment processors (Stripe, Hnry).

• Cloud storage providers (Google Drive, Pic-Time).

• Platforms we use for forms and bookings (Acuity, Squarespace).

All third parties are required to keep your data secure and confidential.

6. Data Storage & Retention

• Footage is stored for up to one week after delivery, then permanently deleted unless you request an extension in writing.

• Personal and transaction data is retained for at least seven years to comply with New Zealand tax laws.

7. Your Rights

Under the New Zealand Privacy Act, you have the right to:

• Access your personal information.

• Request corrections.

• Withdraw consent for marketing.

• Request deletion of your footage or personal data.

Requests can be made in writing to hello@usonfilm.co.nz.

8. Security

We use secure servers, encryption, and confidentiality agreements with all staff and contractors to keep your data safe.

9. Changes to This Policy

We may update this policy at any time. Updates will be posted on our website, and your continued use of our services means you accept the revised policy.