Terms of service.

Welcome to Us On Film. By booking, hiring, or purchasing from us, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. General

  • These terms apply to everyone who uses our website, hires equipment, or books a service.

  • We may update prices, product descriptions, or availability at any time without notice.

  • We reserve the right to refuse service to anyone, for any reason, at any time.

  • All equipment remains the property of Us On Film.

2. Bookings & Payment

  • A 25% non-refundable deposit is required to secure your booking.

  • The balance must be paid in full one month before your hire date.

  • All payments are in NZD.

  • If we need to cancel or amend a booking, we’ll contact you using the details you’ve provided.

3. Hire Period

  • Standard hire periods are:

    • Kits: 2 days (depending on kit type)

    • Overseas hires: as confirmed with you

  • The hire period begins on the day your kit is delivered and ends on the day it is collected or returned.

  • Late returns may incur daily charges equal to another booking day. ($50 per day)

4. Shipping & Delivery

  • We ship nationwide using tracked couriers.

  • South Island and rural addresses incur a surcharge.

  • Someone must be available to receive your delivery. If a kit is returned to us after a failed delivery, extra shipping charges may apply.

  • Kits must be repacked in the original packaging with guide, notes and feedback form filled out and returned with the prepaid label by the next business day after your hire.

  • While we pack carefully, we are not responsible for courier delays. If a kit is lost or damaged in transit, we’ll work with you to arrange a replacement or refund if possible.

5. Equipment Use & Responsibility

  • Please treat all equipment with care.

  • You must not modify, tamper with, or attempt repairs yourself.

  • Equipment must not be used unlawfully, in unsafe conditions, or outside of New Zealand.

  • You are responsible for any loss, theft, or damage during your hire. Replacement costs will be charged at market value unless you purchased Gear Protection, which reduces your liability.

  • Film and Polaroids are consumables and non-refundable once shipped or used.

6. Deliverables

  • Kit clients: You’ll receive your digital photos and/or footage in an online gallery alongside your edited video or film scans.

  • Raws, social media videos and disposables: Digital copies of your photos will be shared via Google Drive.

  • Editing turnaround is usually 1–2 weeks after your kit is returned.

7. Cancellations & Rescheduling

  • You may reschedule up to 14 days before your event, subject to availability.

  • Within 14 days of your hire date, rescheduling is not guaranteed.

  • Deposits are non-refundable.

  • We may cancel your booking if:

    • equipment becomes unavailable,

    • payment has not been received, or

    • an event outside our control prevents us from fulfilling your booking.

  • If we cancel due to our error, you’ll receive a full refund within 3–5 business days.

8. Intellectual Property & Promotional Use

  • You own all footage and photos captured on your hire.

  • By hiring with us, you give Us On Film a non-exclusive, royalty-free licence to use your content for promotional purposes (website, social media, marketing) unless you request otherwise in writing.

  • We may also share promotional examples created with the same equipment and film stock, not necessarily from your hire.

9. Feedback & Submissions

By submitting feedback, testimonials, or creative ideas, you allow us to edit, publish, and use them without limitation or compensation. You are responsible for ensuring your submissions don’t infringe on third-party rights.

10. Liability

  • We are not responsible for:

    • Footage affected by user error, lighting, or other conditions outside our control.

    • Delays caused by couriers.

  • Our kits are designed to capture candid, behind-the-scenes memories. They are not a replacement for professional photography or videography.

11. Governing Law

These Terms of Service are governed by New Zealand law.

  • All prices are in New Zealand dollars (NZD).

  • All dates and times are based on New Zealand time.