Us On Film provides camcorder and optional 35mm film camera hire, along with professional video editing services. Our service is designed to capture and relive candid, unfiltered moments and is not intended to replace professional wedding photographers or videographers.

Due to the nature of the service, we do not guarantee the capture of specific moments, audio quality, framing, lighting, or overall footage quality.

All bookings are date-specific and subject to availability.

Your booking is only confirmed once:

• A 50% non-refundable deposit has been paid, and

• You have received written confirmation from us.

We reserve the right to decline or cancel bookings at our discretion if full payment or required information is not provided.

• A 50% non-refundable deposit is required to secure your date.

• The remaining 50% balance is invoiced one month before your hire date and must be paid in full before any equipment is shipped.

• You may choose to pay in full upfront if preferred.

• Invoices are issued via HNRY and/or Xero only.

Failure to pay the final balance on time may result in cancellation of your booking without refund.

• All deposits and initial full payments are non-refundable.

• If you cancel after equipment has been shipped, you are responsible for the full booking amount.

• We do not offer refunds due to:

  • Change of mind

  • Dislike of editing style

  • Missed or incomplete footage

  • Battery life or storage capacity

  • Courier delays outside our control

  • Weather events or unforeseen circumstances

  • Unable to accommodate requests after footage/images are taken or clients hire period is over

Our full editing style and examples are available on our website/social media, and by booking you acknowledge and accept this style. We are not able to replicate other brands or vendors work.

We ship equipment using third-party courier services.

While we do our best to ensure timely delivery, we are not responsible for courier delays, including delays caused by:

• Public holidays

• Weather events

• Courier backlogs or strikes

Responsibility for the equipment passes to you once delivery is confirmed.

You agree to:

• Use the equipment with reasonable care

• Follow all instructions provided

• Not tamper with, modify, or attempt repairs

You must not:

• Submerge equipment in water

• Expose equipment to sand, saltwater, or extreme conditions

• Use equipment while intoxicated in a way that risks damage

Normal cosmetic wear is expected. However, loss or damage beyond normal wear may incur repair or replacement costs, unless gear protection has been added to your booking.

If gear protection is purchased, it provides cover for unintentional, accidental physical damage that occurs during the hire period while the equipment is being used as instructed.

This may include:

• Accidental drops or knocks

• Minor internal faults caused by accidental impact

• Normal wear beyond expected cosmetic use resulting from accidental handling

Gear protection does not cover the following:

• Loss or theft of any equipment or accessories

• Intentional damage or reckless behaviour

• Water, liquid, sand, saltwater, moisture or humidity damage

• Negligence or misuse, including but not limited to:

  • Leaving equipment unattended in public places

  • Use while excessively intoxicated

  • Failure to follow provided instructions

• Rodent, vermin or insect damage

• Corrosion or rust, unless corrosion treatment has been applied and maintained where offered

• Electrical damage caused by incorrect charging, power surges, or use of non-supplied chargers

• Tampering, disassembly, or attempted repairs

• Loss or damage occurring during return shipping due to improper packing or failure to use the supplied return packaging

If damage occurs that is not covered by gear protection, the customer may be liable for repair or replacement costs up to the full replacement value of the equipment.

Us On Film reserves the right to assess all damage and determine whether it falls within the scope of gear protection. Gear protection does not convert the hire into an insurance policy and does not remove the customer’s responsibility to take reasonable care of the equipment at all times

The customer is fully responsible for all equipment supplied during the hire period.

If any equipment or accessories are lost, stolen, not returned, or returned in an unusable condition, the customer agrees to pay the full replacement cost of the affected item(s), regardless of whether gear protection was purchased.

This includes (but is not limited to):

• Camcorders or film cameras

• Batteries, chargers, memory cards, film, cases, bags, or accessories

• Damage rendering equipment unsafe or uneconomical to repair

Replacement costs will be assessed based on:

• Current market value, or

• Full replacement value of the same or equivalent model

An invoice for replacement costs will be issued and is payable in full upon receipt.

Failure to return equipment or settle replacement costs may result in debt recovery action. Loss or theft caused by third parties, venues, guests, couriers, or circumstances outside the customer’s control does not remove the customer’s responsibility for replacement costs

• Editing begins once all equipment is returned.

• Delivery timeframes are estimates and may vary during peak periods.

• We do not guarantee inclusion of specific moments, people, or audio.

• Minor timing or stylistic differences are not grounds for refunds or revisions.

Raw footage is provided where included in your package.

Acceptable Footage for Editing
To maintain the highest quality and consistency in all of our projects, we only accept footage captured by our own camcorders. We do not incorporate or accept any external footage or images for editing purposes, including but not limited to footage from:

• Personal cameras, video cameras, film cameras or camcorders

• Mobile phones

• Go Pros

• SD cards from devices not provided by us

• Drone footage from third-party sources

Signature Candid Look and Streamlined Process
Our creative process is centered around maintaining a signature "candid look" that is consistent across all of our packages. By using only footage captured with our own equipment, this visual style is preserved and the editing process remains streamlined for all our couples. This policy allows us to deliver the best possible quality and final edits to every client.

Camcorder only Policy for Packages and Bookings
All of our packages and bookings are designed to work exclusively with footage captured using our camcorders. This allows us to maintain the quality and integrity of the final product. Everything we do is centred around our candid and authentic camcorder expereince, style footage and edits (along with being a more affordable wedding video alternative).

If you are looking for a mix of different video sources (e.g., footage from multiple devices), we recommend hiring a traditional videographer, open end media service or editing this external footage yourself.

We are not liable for delays, losses, or service interruption caused by events beyond our control, including but not limited to:

• Power outages

• Severe weather

• Natural disasters

• Equipment malfunction

• Data corruption

• Courier service disruptions

• Flat batteries or full memory cards

In the event of equipment failure, liability is limited to the amount paid for the booking

Unless you specifically request otherwise in writing or ticking our option box, you grant Us On Film permission to use selected footage, images or stills captured during your hire for marketing and promotional purposes, including but not limited to:

• Social media

• Website content

• Advertising

• Portfolio and promotional materials

This may include short clips, still frames, or edited excerpts.

If you would prefer your footage not be used for marketing, you must opt out in writing or in our creative brief form before or during your hire period. Opting out will not affect your booking, pricing, or service.

We will never sell your footage to third parties or use it in a way that misrepresents you or your event.

All bookings are subject to equipment availability.

While we make every effort to supply the specific camera selected, there may be rare circumstances where a particular model becomes unavailable due to damage, delayed returns, courier issues, or technical faults.

In these cases:

• We will offer a comparable or upgraded replacement camera where possible

• You will be given the option to accept or decline the replacement

If you choose to accept the replacement camera, the booking will proceed as normal and no refund will apply.

If you decline the replacement and we are unable to provide any suitable alternative, a refund will be issued for the affected portion of your booking.

We are not able to offer refunds where a suitable replacement is available and declined. Minor differences in model, appearance, or features do not constitute grounds for cancellation or refund where the replacement camera provides equivalent functionality.

Our editing style is a core part of the Us On Film service and is demonstrated across our website, social media, and previous work.

Editing preferences are collected via our Video & Delivery Form, which is your opportunity to select options such as:

• Video title

• Music preference (where applicable)

• Overall edit direction or vibe

For this reason, we do not offer revisions once editing has been completed.

However, we are happy to make minor factual or technical corrections, including:

• Incorrect or misspelled titles

• Wrong music used where a selection was provided

• Obvious technical errors (e.g. export issues)

Revisions do not include:

• Changes to overall editing style, pacing, or structure

• Re-edits based on personal taste or change of mind

• Adding or removing specific moments not originally included

• Requests to match another creator’s style

Where music vibe selection is offered, we will select music that fits your selected vibe since there is no specific track is provided

By submitting your Creative brief, you acknowledge that this is your opportunity to communicate preferences and that the final edit reflects the information provided at that time.

These Terms of Service apply equally to all Us On Film engagements, including but not limited to:

• Paying customers

• Gifted hires

• UGC creators

• Brand partnerships

• Collaborations, testers, or promotional agreements

Unless otherwise agreed in writing, collaborators and creators are subject to the same responsibilities, limitations, and conditions outlined in these Terms, including:

• Equipment care and liability

• Loss, theft, and replacement costs

• Editing style and revision limitations

• Social media and marketing use

• Equipment availability and substitutions

Where a hire or service is provided free of charge or at a discounted rate, this does not remove responsibility for:

• Damage, loss, or replacement of equipment

• Compliance with return timeframes

• Proper use of equipment

Any additional deliverables, usage rights, or content obligations specific to a collaboration must be agreed to in writing prior to the hire period. In the absence of a separate written agreement, these Terms of Service constitute the full agreement between Us On Film and the collaborator or creator.

All content created by Us On Film, including but not limited to:

• Edited videos

• Trailers and social media cuts

• Website content

• Branding, graphics, copy, and visual style

remains the intellectual property of Us On Film, unless otherwise stated in writing.

Unauthorised use, reproduction, modification, redistribution, or resale of any Us On Film content is strictly prohibited. This includes:

• Downloading or screen-recording content for commercial use

• Reposting content without permission or proper credit

• Removing watermarks or branding

• Using our work to promote competing services

Any unauthorised use may result in:

• Immediate takedown requests

• Invoicing for usage or licensing fees

• Legal action where necessary

Nothing in these Terms transfers ownership of Us On Film intellectual property unless explicitly agreed to in writing. If you’re unsure whether a use is permitted, please get in touch we’re usually happy to approve reasonable sharing with credit.

All equipment must be returned by the agreed return date or booking form date using the supplied return packaging and courier label.

If equipment is not returned by the due date, a late fee of $50 NZD per day, per cam will apply until the equipment is returned in full.

Late fees apply regardless of reason, including but not limited to:

• Forgetting to return the equipment

• Courier and return delays caused by late drop-off

• Failure to use the supplied return label or packaging

• Withholding gear

If equipment is not returned within 7 days of the due return date, it may be deemed lost or stolen, and full replacement costs may be charged in accordance with our Loss, Theft & Replacement Costs section.

Late fees are payable in full and may be invoiced separately. Late fees do not replace or limit the customer’s responsibility for loss, damage, or replacement costs. These must be paid by the client before any editing is carried out by Us On Film.

We use third-party courier and postal services to deliver and return all equipment.

While we do our best to meet estimated delivery timeframes, delivery dates are not guaranteed and are subject to factors outside our control.

Us On Film is not responsible for delays, loss, or disruption caused by:

• Courier or postal service delays

• Public holidays or peak shipping periods

• Weather events or natural disasters

• Customs processing or inspections

• Incorrect delivery information supplied by the customer

• Parcels being delayed, redirected, or temporarily held by courier services

Responsibility for the equipment passes to the customer once delivery is confirmed by the courier.

Courier delays do not constitute grounds for cancellation, refund, or compensation.

If equipment is delayed in transit or temporarily held, we will make reasonable efforts to assist in tracking or resolving the issue, but liability remains limited as outlined in these Terms. In the event equipment is confiscated, seized, or not released by a courier, customs authority, or third party, the customer may be liable for replacement costs where the equipment is not returned.

All legitimate payments are issued only via our official invoicing providers (HNRY and/or Xero) and from verified Us On Film email addresses.

We are not responsible for any payments made to:

• Third parties falsely claiming to represent Us On Film

• Fake social media accounts

• Scam emails, messages, or websites

• Bank details not issued directly by Us On Film

If a customer makes payment to a scammer or unauthorised party, this does not constitute payment to Us On Film, and the booking will remain unpaid.

It is the customer’s responsibility to verify payment details before transferring funds. If you are unsure about a payment request, please contact us directly prior to making payment. Us On Film is not liable for losses resulting from phishing, impersonation, or fraudulent activity by third parties.

By booking with Us On Film, you agree not to initiate a chargeback or payment dispute for services rendered in accordance with these Terms.

In the event of a chargeback or payment dispute:

• We reserve the right to provide these Terms, booking confirmations, delivery records, and correspondence as evidence

• Any fees incurred as a result of a chargeback may be passed on to the customer

All equipment is supplied fully charged and with functioning storage at the time of dispatch.

However, due to the nature of electronic equipment and user handling, Us On Film is not responsible for:

• Batteries running flat during the hire period

• Failure to recharge batteries during use

• Storage reaching capacity due to extended or high-volume recording

• Footage not captured due to flat batteries or full storage

It is the customer’s responsibility to:

• Monitor battery levels during use

• Recharge batteries as needed using the supplied chargers

• Manage recording time and available storage during the hire period

Where multiple batteries or chargers are supplied, these are intended to support continued use but do not guarantee uninterrupted recording.

Battery life, recording duration, and storage capacity may vary depending on usage, settings, and environmental conditions. Flat batteries or full storage do not constitute equipment failure and are not grounds for refunds, re-edits, or compensation.

Us On Film provides accurate examples of our cameras, footage style, and editing approach across our website, social media, and marketing materials.

These examples are intended to represent the general look and feel of our service, but are not a guarantee of any specific outcome.

Final results may vary depending on factors outside our control, including but not limited to:

• Who is filming

• Lighting and environment

• Movement, framing, and audio conditions

• Battery management and storage usage

• The nature and flow of the event itself

• Creative brief option selection

By booking with Us On Film, you acknowledge that:

• Each hire produces a unique and unpredictable result

• Personal expectations or assumptions about the outcome do not constitute a guarantee

• Differences between example content and your final footage are not grounds for refunds or re-edits

Our service prioritises authenticity, candid moments, and real-life documentation over technical perfection or curated outcomes. The beauty of the service is that it captures moments as they happen imperfect, emotional, and real.

Us On Film is an alternative to traditional videography, not a replacement for it.

We do not operate as professional wedding or event videographers and do not provide:

• Directed filming

• On-the-day coverage by a professional operator

• Multi-camera setups or guaranteed angles

• Live audio capture, interviews, or formal documentation

Instead, our service is designed to offer a candid, guest-filmed, lo-fi, and documentary-style experience, capturing moments as they naturally unfold.

By booking with Us On Film, you acknowledge and accept that:

• The service is fundamentally different from a traditional videography service

• Results will vary based on who films, when, and how

• Comparisons to professional videography outcomes are not applicable

Choosing Us On Film means choosing authenticity and emotion over curated perfection. If you are seeking guaranteed coverage, professional operation, or cinematic control, we recommend booking a traditional videographer in addition to or instead of our service.

If you choose to travel with Us On Film equipment, including domestic or international travel, you do so entirely at your own risk and responsibility.

It is the customer’s responsibility to:

• Research and comply with all airline, airport, and transport regulations

• Ensure equipment, batteries, and film are packed, carried, and declared correctly

• Confirm whether equipment must be carried in hand luggage or checked baggage

Us On Film is not responsible for:

• Equipment confiscated, delayed, damaged, or lost by airports, airlines, customs, or security authorities

• Damage caused by X-ray scanning, security checks, or improper handling

• Loss, exposure, or damage to film rolls due to failure to use appropriate X-ray protection (such as lead-lined film bags)

• Battery damage, overheating, leakage, or failure caused by misuse, incorrect storage, or transport conditions

• Fires, smoke damage, or safety incidents caused by improper handling or charging of batteries

If equipment, accessories, or film are lost, destroyed, confiscated, or rendered unusable during travel, the customer remains fully liable for replacement costs in accordance with these Terms.

International travel may carry additional risks, and Us On Film does not guarantee compatibility with overseas power systems, voltage requirements, or regulatory standards. Travel-related loss or damage does not constitute equipment failure and is not grounds for refunds, replacements, or compensation.

Nothing in these Terms is intended to exclude, restrict, or modify any rights you may have under the Consumer Guarantees Act 1993 (NZ) or other applicable New Zealand consumer laws.

Where services are supplied for business purposes, the Consumer Guarantees Act does not apply.

Bookings, hires, and services may not be transferred, assigned, or resold to another party without written approval from Us On Film.

Us On Film reserves the right to refuse service, cancel a hire, or terminate an active hire if we reasonably believe the equipment is at risk, these Terms are being breached, or customer conduct is abusive, unsafe, or unlawful.

We reserve the right to request identification or additional verification prior to dispatching equipment.

All equipment is subject to inspection upon return. Any damage, missing items, or issues identified during inspection may be invoiced separately following return.

Equipment returned in an excessively dirty condition (including sand, liquid residue, smoke, makeup, or food contamination) may incur a additional fee.

We do not guarantee compatibility with third-party devices, software, or systems not supplied by Us On Film.

All dates and times referenced in bookings, invoices, dispatch, and return periods are based on New Zealand time (NZST/NZDT) unless otherwise stated in writing.

For international bookings, including Australia, the customer acknowledges that:

• Time zone differences do not alter hire start or end dates

• Public holidays and weekends are assessed based on New Zealand time

• Return deadlines are calculated using New Zealand time regardless of the customer’s location

Failure to account for time zone differences does not constitute grounds for late fee waivers, extensions, or refunds. Customers are responsible for factoring in time zone differences when planning use and returns.

Us On Film is not responsible for restrictions, rules, or actions imposed by venues, vendors, or third parties that affect use of the equipment

Clauses relating to payment, liability, intellectual property, loss, and dispute resolution survive the completion or termination of the hire.